F.A.Q.s

Prints

Can you print your works in dimensions that are not listed on your website?

Yes. Please get in touch if you are looking for dimensions that are in between the listed dimensions or smaller than the minimum listed dimension. The maximum dimensions are already listed, so we can not offer prints that are larger than the listed dimensions. Please note that the dimensions you ask for, must be in proportion with the original work.

Can you print on a surface other than photo paper, canvas or archival paper?

We always have a stock for these three materials. If you are interested in another surface, let us know.

Original Works

Are all of your original works listed in your Portfolio?

No. Most of the works are not listed. Our instagram account @ekinakis is a good source to follow Ekin Büyükşahin’s works.

Can I purchase original works?

Yes. Some of the original works are listed in our website under the “originals” section in the shop. If you are interested in a work that is not listed, please contact us by email, ekinakis@gmail.com If you are interested in purchasing original works you should make the payment with Wire Transfer/Bank Deposit to Ekin’s account.

Are original works available for direct sale on ekinakis.com?

No. The original works belong to Ekin Büyükşahin Pöğün. She is responsible for the sale of her original works.

Commisions / Custom Works

Do you accept commissions?

Yes. Ekin accepts commissioned works when she finds the time. Generally, the earliest deadline we can give is a few months ahead. There is a certain procedure we follow for accepting commissions. Please contact us to get details on this process.

Can you make modifications on your finished works?

No. Ekin does not prefer to make any changes on a finished work.

Orders

Can you frame my orders?

We only offer the option to stretch your canvas prints on stretcher bars and ship ready to hang. At the moment we do not offer any other framing options.

Do you make a discounts if I order in relatively large quantities?

Please let us know if you have the intention of ordering more than four works.

Shipment

Do you ship abroad?

Yes. We ship worldwide with DHL.

When will you ship my order?

We normally ship in 0-2 business days. Just to be on the safe side, we state that it will take us a maximum of 3 business days to ship.

When will my order arrive?

You can always track your order with the provided tracking number. Your order normally reaches its destination in 2-3 business days. If you are in the far East or Australia, it may take up to 5 business days.

Will I pay customs fees?

Some countries may charge additional customs fees when importing your artwork. These fees are controlled by government authorities in your home country and may vary from area to area. Ekinakis is responsible for shipping fees but IS NOT responsible for any customs fees, VAT, duties or extra courier handling fees for customs procedures that might occur. Unfortunately we have no control over these fees and we cannot predict what they might be prior to shipping. Please note that you will not be refunded for your order if you do not proceed with your requirements to clear your package or simply leave your package at the customs.

Payment

Can I make my payment using wire transfer?

On top of the transfer fee you would have to pay to your bank, our bank in the USA charges around $20-30 as international bank wire transfer fee. That is why we do not present it as a payment option on our website. If you are willing to make your payment via wire transfer, you can get in touch with us.